IT Operations Outsourcing

Core Industry Pain Points

• •Scattered weak-current points cause frequent failures: damaged network and telephone jack modules, difficult access control troubleshooting, and time-consuming monitoring system maintenance and fault diagnosis.
• •Hardware aging is a major issue: Over 30 computers require hardware diagnostics, upgrades, and maintenance. OS installation and upkeep are complex, and troubleshooting system failures demands high-level expertise.
• •Weak cybersecurity protection: Internet outages, subnet policy adjustments, and network troubleshooting require specialized technical support; frequent modifications to wireless controller configurations.
• •Software copyright and activation issues: Common software installation and maintenance are cumbersome; antivirus software updates are delayed or not applied timely; software activation management is chaotic.
• •Printer issues disrupt office work: complex driver installation, hardware troubleshooting requires specialists, and repair costs are unclear.
• •Lack of unified IT management standards: absence of standard operating procedures for lab computers, non-standardized troubleshooting steps, and lack of systematic IT management.

Solution Overview

An IT solutions and services provider based in Suzhou, offering free initial consultation and proposal services to member organizations. We comprehensively manage enterprise IT operations, including low-voltage systems, computers, networks, hardware, software, and printer maintenance. Our service delivery includes on-site visits, remote support, and phone assistance. On-site service is unlimited, with flexible scheduling based on your specific time and location requirements.

Core Features

• ✓Low-voltage maintenance: Replacement of damaged RJ45 and telephone jacks and modules, updates to extension numbers, access control troubleshooting, CCTV system maintenance and fault diagnosis. Estimated number of points exceeds 300.
• ✓Computer Maintenance: Hardware inspection, upgrades, and maintenance for up to 30 computers; OS installation and support; system troubleshooting; standard operating procedures and resolution steps for lab computers.
• ✓Virus and Trojan Removal: Install and update antivirus software, activate licenses, and install or maintain common applications.
• ✓Network Maintenance: Installation, configuration, and maintenance of 5 Huawei 3-layer core network devices; modification of configurations for 2+ Aruba wireless access points and controllers; troubleshooting of company-wide outages, subnet policy adjustments, and network faults.
• ✓Hardware Maintenance: Repair and diagnostics for all computer hardware, coordination with manufacturers for service. For out-of-warranty devices, repair fees are charged based on actual costs.
• ✓Software Maintenance: Installation and maintenance of system and utility software for computers, plus authorized software purchasing services.
• ✓Printer Maintenance: Driver installation, hardware troubleshooting. Repair fees billed separately.
• ✓Unlimited On-Demand Service: Flexible scheduling based on client needs, offering in-person, remote, and phone support.

Tangible Results

• ★One-stop maintenance for weak current networks and computers, reducing in-house IT staffing costs.
• ★Unlimited on-site support with rapid response to all IT issues, ensuring business continuity.
• ★Professional team with standardized SOPs to boost IT issue resolution efficiency and quality.
• ★Free initial consultation and planning services to help your business develop a sound IT strategy.
• ★Local services in Suzhou with fast response times and low communication costs.

Industry Solutions